Support Portal for a Global Medical Technology Company

Effortless customer experience through hands-off subscription and order-placing management

Quick Info

Client

A global medical technology provider specializing in medical equipment manufacturing.

Client Need

Simplify the subscription and order creation process, improving the overall customer experience.

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Solution

Proficient in CX development tasks, Expert Soft developed a dedicated support portal that streamlines the subscription and order creation process. Instead of going through the business-specific multi-stage process manually, customers can now reach out to customer support. With just a phone call, the customer provides their email address, and the support team handles the entire process on their behalf.

Results

Results

Improved overall customer experience through hands-off order placement and subscription management.

Enhanced customer satisfaction by eliminating the need for manual effort.

Reduced time customers through efficient support portal operations.