Streamlining Back-office Operations for Global Healthcare Corporation

Client

The client is an international leader in medical technology, specializing in the manufacturing of medical devices and offering comprehensive solutions for healthcare professionals and administrators.

Client Need

The client faced significant operational challenges with the standard SAP Commerce Cloud back-office system. It was overly complex, requiring employees to perform multiple steps to complete even simple tasks. This inefficiency led to user frustration, a steep learning curve, and an increase in complaints from teams across various divisions worldwide.

The company approached Expert Soft to simplify the system and enhance the user experience across the organization.

Expert Soft Solution

Phase 1: Redesigning the system

As a custom ecommerce development company specialized in SAP Commerce development, Expert Soft determined that customizing the existing SAP Commerce Cloud back-office solution alone wouldn’t solve the client’s challenges. To create a more efficient system, we divided it into two components: a custom UI that seamlessly interfaces with the existing back-end.

Our team built more than a dozen APIs to manage tasks like product updates, retrievals, and modifications, giving users greater flexibility and control. This completely new SAP Commerce Cloud extension allows for on-demand feature activation and deactivation.

This approach allowed us to retain the powerful functionality of SAP Commerce Cloud while giving users an intuitive front-end tailored to their workflows.

We also implemented solutions that automated critical workflows such as product synchronization, data validation, indexing for search, and multi-channel notifications, all triggered by a single button press.

Phase 2: SSO Integration

Another major aspect of the project was enabling the system to support external authentication methods, specifically, the company’s existing SSO authentication system, to ensure secure and convenient access for users.

With SSO integration, users could now log in with one set of credentials, eliminating the hassle of multiple logins. This not only boosted security but also made the login process faster and more user-friendly, improving the overall experience.

Phase 3: Interconnecting Enterprise Systems

Next, we tackled the integration of the system with the client’s third-party accounting solution, which manages their product data. According to this data, products are created in the ecommerce platform and displayed through the new UI.

Using JSON-based integration, we simplified and automate several workflows. For example, once a product is approved or reviewed, our solution validates the data against company standards and synchronizes it across platforms. The product is then indexed for search visibility, and notifications are sent across all connected systems — all triggered with just a single button press. This significantly reduced the manual steps previously required, streamlining the entire process.