Gamification for Higher User Engagement in the Jewelry Segment

A compelling and safe online experience that sparks consumer interest and propels engagement during seasonal campaigns.

Quick Info

Client

A jewelry brand that is well-known worldwide for luxury and innovation.

Client needs

To create an atmosphere of festivity that captivates users and keeps them engaged with the brand.

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Solution

The Expert Soft team took the holiday season to a more engaging level by launching a gamified advent calendar for Christmas. The interactive game allowed users to register, play, and win prizes while enjoying a seamless experience on the client’s ecommerce platform.

In the preliminary phase of the integration, centered on the solution audit, our expertise as an ecommerce portal development company enabled us to identify and address a privacy issue. User IDs were sent unencrypted — something that was a huge security risk. We fixed it by implementing a strong encryption system, and now all user data is transferred to third-party systems safely.

The advent calendar was a hit, so we adapted this concept to be easily used for future seasonal events, further captivating users.

Results

Results
Boosting customer engagement through festive gamified experiences.
Enhancing security by encrypted mechanisms of data handling.
Establishing a scalable model for seasonal campaigns.
Reinforcing the brand's reputation for innovation and creativity.
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MARY MACARENCOVA
MARY MACARENCOVA
Head of Client Relations & Customer Success