Boosting Ecommerce with SAP Commerce Cloud for a Leading Medical Retailer

Client

The client is one of the largest online retailers in Slovenia, specializing in medical devices, equipment, and pharmaceuticals.

Need

As the client’s business grew, their .NET-based system struggled to handle increasing transactions and complex workflows. But scalability was not the only need: the company required a stable platform with seamless ERP integration and advanced flows.

While it was cumbersome and inefficient to achieve these requirements with the existing system, the client wanted to migrate to a new ecommerce platform. They opted for SAP Commerce Cloud — an enterprise-grade solution built to handle high-traffic demands.

Successfully transitioning to this platform required deep expertise in building healthcare ecommerce solutions from the ground up while ensuring a disruption-free experience for both customers and internal workflows. The company turned to the Expert Soft team to design and implement a digital solution for the healthcare industry with a frictionless user experience.

Solution

Our specialists leveraged their expertise in SAP Commerce Cloud development to migrate the client’s ecommerce platform from a legacy .NET-based platform. Rather than just replicating existing business processes, we redesigned and optimized them for greater efficiency, ensuring a smooth data transfer and uninterrupted operations.

Building on our expertise in ecommerce business architectures, we implemented Spartacus with SSR (Server-Side Rendering), modernizing the front-end with a more responsive interface while enabling a headless approach for greater flexibility.

Using our SAP integration skills, we connected SAP Commerce Cloud with SAP S/4HANA, allowing for real-time inventory levels and smooth order sync.

As transaction volumes grew, we provided a secure and scalable solution, incorporating NestPay, which enhanced payment security, transaction speed, and checkout experience.

With these upgrades, Expert Soft developed a future-proof ecommerce solution, designed for high performance and scalability.

Challenges

Optimizing data import efficiency

Manual data entry was holding back operations and causing frequent errors. We tackled this by leveraging Cloud Hot Folders, a SAP Commerce Cloud feature, that imports data from CSV files through ImPex into the database. This eliminated manual effort, reduced errors, and improved inventory accuracy.

Improving order management and documentation

Given the business’s unique requirements, every order needed to be accompanied by documents in a specific format. Previously, managers had to generate these documents manually — a time-consuming process that slowed down operations and created inefficiencies in processing and record-keeping.

To eliminate manual effort and streamline workflows, we implemented an automated PDF generation system. Now, every order is instantly recorded in the required format, reducing processing time, improving accuracy, and ensuring seamless order tracking and compliance.

Streamlining back-office quote management

Managing quotes in the client’s back-office used to be a tedious, multi-step process. If a manager adjusted a quote, for example, by adding a product, nothing happened automatically. Performing related operations, such as updating inventory or syncing data across the entire ecommerce ecosystem had to be done manually.

We transformed this fragmented workflow into a one-click automated process. With our modifications, a single action performed within a quote now triggers a real-time cascade of related updates. This not only eliminates errors but also ensures efficiency and accuracy at scale, empowering managers to focus on high-value tasks instead of manual updates.

Technologies

SAP Commerce Cloud, Spartacus, SAP S/4HANA, Cloud Hot Folders, NestPay.